Frequently Asked Questions

When Will My Order Ship?

Most items ship (leave the warehouse) within 1-3 business days, unless otherwise noted. Please see each individual product page for specific timing per item (Look for: “Usually leaves the warehouse within…”)

*Note: Choosing an expedited shipping method does not allow an item to ship any sooner than the stated time to leave the warehouse; expedited shipping reduces the time an order takes to arrive at the shipping address after the order leaves the warehouse.

Please see our Shipping Page for more information on available shipping methods and costs.

When Will My Order Arrive?

With Ground delivery in the Continental China, your order will arrive within 10 – 14 business days after it leaves the warehouse. We also have Expedited (8 Day and 10 Day) options available for most items, which means your order will arrive 8 or 10 business days after it leaves the warehouse.

Please see our Shipping Page for more information on available shipping methods and costs.

Getting Product Information and Ordering?

When you get to the desired section of the Directory, you will find a list of products, and will be presented with a brief description of the product, the price, and suppliers name. You may select the name of any item on your list, and you will be linked to a page showing more information about the product, including pictures.

You can either select the button to start the ordering process for that item, or you can select your “Back” button and return to the previous page. From there you can continue to browse, or check the box next to the product name if you would like to purchase that product later, and then continue to browse. After selecting all the products on the list that you would like to purchase, select the “Add to Cart” button, and you will be walked through the ordering process. You will be prompted to provide information we need to get the products shipped directly to you. At any time, you may choose to continue with the ordering process, or cancel by linking to any page within the Directory.

What Is My Billing Address?

Your billing address is the exact address on file with your bank or credit card company. It is also the address in which the bank or credit card company mails your monthly statements to.

How Are Customers Notified If An Item Is On Backorder Or Out Of Stock?

If the product that you ordered is not able to arrive to you within the leadtime you were told when placing the order, you will be notified by phone or by email of the estimated ship date. You will be able to let us know either to keep your order active or to cancel the backorder.

Cancelled Orders

If you need to cancel an order you have already placed, please email or call us. While we will make every effort to cancel your order before it leaves the warehouse, please understand that this is not always possible.
Chicshopla strives to ensure your order will ship on or before the expected published lead-time.

Freight shipments or custom orders cancelled in excess of 48 hours after placing the order will sustain a re-stock fee and non-refundable shipping charges.

Returns - Our Guarantee of 100% Satisfaction!

Your satisfaction is most important to us. If for any reason you are not completely satisfied with your purchase from Online Sports, simply return it within 90 days and the product cost will be refunded in full. Please email returns, or call us to request a return authorization number.

Please make sure you first obtain a return authorization number before sending an order back for a refund or exchange as we can only accept returned packages that have an RA# written clearly on the outside of the package. Please note that products need to be in their original packaging and can not be in used condition.

Searching - How Do I Find Products?

You can either browse through our directory of products or search for products using keywords.

If you can’t find what you are looking for, please be certain to drop us an email or call us. We have access to many more products than we currently have displayed online, so chances are we have or can special order the items you want.

Terms and Conditions

Prices and availability are subject to change without notice. While we strive to make no mistakes, sometimes they do happen. Errors will be corrected where discovered, and Online Sports reserves the right to correct/revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Chicshopla will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.